Spectrum doesn't have contracts, so this can be a huge bargaining chip for you. It may seem disrespectful, but at the end of the day you're the customer and you deserve fair and respectful treatment! If your current customer service rep isn't cutting it, ask to speak to someone else-or their manager. Both of these methods also keep a log of what was said or promised, which is perfect if you need to refer back to it for proof. Chat and email free you up to continue living your life without a cell phone attached to your ear. So, while we're pleased to see Spectrum improved over the past couple of years, we're still expecting bigger and better things from it.īut if you have no other choice but to call customer service, what can you do? First thing's first, take a deep breath and grab a pen and paper.
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